Privacy Policy

1. Introduction

Jeevan Suraksha Charitable Society (“Jeevan Suraksha,” “we,” “us,” or “our”) operates a geriatric hospice, palliative care, and rehabilitation facility in Nagpur, Maharashtra. We are committed to protecting the privacy and dignity of the residents, patients, families, donors, volunteers, and visitors who trust us with their personal and medical information. This Privacy Policy explains what information we collect, how we use and protect it, and the choices and rights available to you, in accordance with the Digital Personal Data Protection Act, 2023, and other applicable Indian laws.

This policy applies to information collected through our website (jeevansurakshaindia.org), admission and enquiry forms, donation processes, telephone and email correspondence, and in the course of providing care at our facility.

2. Information We Collect

a. Personal and contact information — name, address, phone number, email address, and relationship to the patient, provided when you submit an enquiry, book a facility visit, apply for admission, or contact us.

b. Health and medical information — medical history, diagnosis, medication records, care plans, and related clinical documentation, collected during the admission assessment and throughout a resident’s stay, solely for the purpose of providing safe and appropriate care.

c. Donation and financial information — name, contact details, and donation amount when you contribute to our cause. We do not store card or bank account details on our servers; payments are processed through secure third-party payment gateways.

d. Website usage information — standard technical data such as IP address, browser type, and pages visited, collected automatically to help us maintain and improve the website.

e. Employment and volunteer information — resumes, references, and background details submitted through our careers or volunteering pages.

3. How We Use Your Information

We use the information collected to:

• Assess admission eligibility and provide geriatric, palliative, hospice, and rehabilitative care
• Communicate with families and next of kin regarding a resident’s condition and care
• Process and acknowledge donations, and issue tax-exemption receipts where applicable
• Respond to enquiries submitted through our contact and donation forms
• Comply with healthcare, statutory, and regulatory record-keeping requirements
• Improve our website, services, and communications
• Evaluate applications for employment or volunteering

We do not sell, rent, or use personal or medical information for third-party marketing purposes.

4. Sensitive Personal Data (Medical Information)

Medical and health records are treated as sensitive personal data and are:

• Accessible only to authorized medical, nursing, and administrative staff directly involved in a resident’s care
• Stored securely with restricted access controls
• Retained only for as long as necessary for care continuity and statutory compliance, after which they are securely archived or disposed of
• Never disclosed to third parties without consent, except where required by law, medical emergency, or court order

5. How We Share Information

We may share information only in the following limited circumstances:

• With treating doctors, hospitals, or specialists involved in a resident’s care, on a need-to-know basis
• With statutory or regulatory authorities where required by applicable law
• With payment processors, solely to complete a donation transaction
• With service providers who support our website or operations under confidentiality obligations

We do not share personal or medical data with advertisers or unrelated third parties.

6. Cookies and Website Technologies

Our website may use cookies or similar technologies to remember preferences and understand how visitors use the site. You can control or disable cookies through your browser settings; doing so may affect certain website features.

7. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal and medical information against unauthorized access, alteration, disclosure, or destruction. While we take these protections seriously, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal and medical information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable healthcare, tax, and statutory regulations, after which it is securely deleted or anonymized.

9. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you or your family member
• Request correction of inaccurate information
• Request deletion of information, where continued retention is not legally required
• Withdraw consent for non-essential communications (e.g., newsletters)

To exercise any of these rights, please contact us using the details below.

10. Children’s Privacy

Our website is not directed at children. Where information about a minor is required in connection with family visits or admissions-related matters, it is collected with parental or guardian consent and used solely for care-related purposes.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, social media). We are not responsible for the privacy practices of these external sites and encourage you to review their policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when the policy was last revised.

 

13. Contact Us

For questions about this Privacy Policy, or to request access to or correction of your data, please contact us at:

Jeevan Suraksha Geriatric Hospice & Rehabilitation Center
Plot No. 43, Lendra Park Corner, Ramdaspeth, Nagpur – 440010, Maharashtra, India

For Donor Services
Call +91 94221 02740 or email info@jeevansurakshaindia.com

For Other Inquiries
Email info@jeevansurakshaindia.com

Phone: +91 94221 02740 · +91 73879 14477 · +91 74480 86327
Email: info@jeevansurakshaindia.com